We make the difference
We don't just float
We are a team of creative and tech savvy minds who believe in making happy and memorable customer experiences. We believe that customer experience is the outward manifestation of an organization's values.We have one goal, to help businesses and goverments to create highly adaptive lean ecosystems that provide continuous exceptional customer experience for sustained growth.
We pay extraordinary
attention to the details surrounding business processes. We
strategically place emphasis that is both greater than and
different from what is typical in corporate best
At Infinis we don’t just believe in
making a difference. We believe in making the
Meet the team
Becky is a entrepreneur with 15 years of experience in customer
service, marketing and management consulting.She started her career
as a customer service rep at Citimortgage. She is passionate about
customer excellence and entrepreneurship. She has been contributing
to CNN, Forbes, Smallbiztrends etc.
She is an active UN volunteer and is passionate about women's empowerment, enviorment and sustainable development. She's is a total bookworm, sunday historian, adventurer and a foodie.
Alex is a Managing Director in the European Buyout team at The Carlyle Group, advising on business services and consumer sectors. Since joining Carlyle in 2007, Alex has been actively involved in Carlyle Europe’s investments in Applus, IDH, RAC, NBTY, Addison Lee. Prior to joining Carlyle, Alex worked for seven years as an Investment Director with Texas Pacific Group, Apax Partners and PPM Capital. He received an M.B.A. from Harvard Business School and a B.A. from Cambridge University. Alex is a member of the Board of Directors of IDH, RAC, NBTY Europe and Addison Lee.
Darren brings with him 20 years of expertise in offshore &
onshore outsourcing. He is passionate about providing excellent
customer service through lean processes. He has worked with
Walmart, Southwest Airlines and The Home Depot.
When not working, likes to surf in Hawaii, watch New York Yankees play and play baseball with his 10 year old son.
"There was an immediate connection. When she began speaking, people began to connect the dots. Everyone realized our organizations were not dissimilar. "
Vice President of Learning and Development , Keyes
"Our country has a clear vision of where we want to be with customer service. Infinis Consulting understands better than almost any organization how to keep employees engaged and invested in service excellence. They’ve been instrumental in helping us achieve our goals."
of marketing and promotions , Icelandic tourist
"Changing a company’s culture takes time but we are off to a strong start. Infinis Consulting helped us discover a clear message for a complex undertaking."
President of Marketing, Manufacturing
Kabuki restaurant, a
successful and well-respected Japanese cuisine restaurant in
Frankfurt, Germany, had good customer satisfaction scores but
wanted to push them even higher. The company’s management team
turned to Infinis Consulting to re-launch a customer service
program. After implementing the customized action plan, Kabuki saw
dramatic jumps in customer satisfaction, as well as drops in
customer complaints and employee turnover.